Ad complaints: a lot of hot air?
Posted by Tom Murphy
The Advertising Standards Authority (ASA) has announced its list of the 10 most complained-about TV advertisements of 2008. At the top of the list is a series of ads produced by children’s charity Barnado’s, to promote awareness of its work to prevent child abuse.
The admittedly distressing spots attracted a total of 840 complaints over their depiction of abuse and drug use, as well as the fact that they might prove upsetting to viewers who had suffered abuse as a child. However, the ASA cleared the ad, saying that its message justified the use of strong imagery.
Next on the list, with 743 complaints, was this Volkswagen Golf ad, featuring a dog who sings happily when he’s in the car but cowers and looks miserable when he isn’t. The complaints ranged from concern about the pooch’s welfare to criticism that it was advocating breaking the Highway Code by having a dog in the front of a car. Once again, none of the complaints were upheld.
In fact, as you move down the ASA’s “top 10”, it becomes apparent that the amount of hot air generated about these ad campaigns translates into very little action. The only ad that left our screens was one for Walkers Crisps, in which a bus had its top deck ripped off while driving under a low bridge. After 130 complaints that it might upset people who had affected by a similar accident, the manufacturer ordered its withdrawal.
Have you ever felt compelled to complain about an ad? Or do you think the complainers should find something more important to worry about before they reach for the Basildon Bond? Just because a number of individuals find something offensive, does it follow that it should be banned or withdrawn? Let us know what you think.
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Record complaints for Heinz ad

