posted by Sophie Morris

Train ticketing prices are so complex that even if there’s a sizeable queue it is better to wait to speak to someone in the ticket office than try your luck at a machine.
Yet one in four of all Britain’s ticket offices are facing closure, with a possible loss of up to 1,000 jobs.
This means that more of the paying public, who already face hefty fare increases, will have to buy tickets at the vending machines.
Let’s be honest: these vending machines are often very welcome. If you know the journey you want to make and have an idea of the fare, they are far preferable to waiting in a long queue to talk to a member of staff.
But according to consumer watchdog Passenger Focus, many train users welcome the opportunity to talk to a human being to buy their ticket.
“Ticket vending machines offer at best a second-rate service,” says David Sidebottom.
“Not all machines sell the full range of tickets to all destinations, or any tickets at all to some destinations.
“The closure of ticket offices will make passengers feel less safe and put them off travelling by train.”
Ultimately, the decision lies with the train operators. Apart from the potential job losses, reducing the number of ticket offices would mean that many small stations in rural areas would be left without one at all.
Small stations might not produce much revenue, but they are vital in connecting communities. If the networks believe these stations don’t need ticket offices, the next step could be to close them down altogether.
Do you prefer to buy a ticket from a machine or a person? Do you find ticket prices confusing? Share your thoughts below